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Pedagogical effectiveness of live online classes

(An older post, here only because of contextual relevance)

The basic pedagogical process can be defined as a systematic transfer of knowledge and - or skills from an instructor to a learner. Depending upon the basic objectives of the process, the transfer may be limited to cognition of facts or may be extended to application and extension of facts, their inter-linkages and derivative concepts.

Since the important players in this interaction are the instructor and the learner, the important determinants of the effectiveness of the process should include the instructor centric parameters, the learner centric parameters and the transaction centric parameters.

Instructor Centric Parameters

Instructor centric parameters revolve around the instructor’s ability to effectively transfer the skills / knowledge and ignite the curiosity and motivation of the learner to explore the area through active thinking and alternative knowledge sources.

  • Level of the target knowledge / skill with the instructor
  • Level of transaction skill of the instructor
  • Ability to engage
  • Ability to motivate
  • Ability to transfer the knowledge / skill
  • Ability to activate the curiosity of the learner
  • Ability to answer related questions
  • Ability to positively handle unrelated queriesMotivation level of the instructor

The level of target knowledge is to a great extent determined by academic achievements of the instructor. To ensure adequate target knowledge, it is important to not only go by the academic qualifications possessed by the instructor but also testing his actual level of knowledge through independent testing.

Transaction skills of the instructor depend upon the awareness of the learning process possessed by the instructor and his aptitude for teaching. A University degree in education provides adequate understanding of the learning process to the instructor. However, it is important to actually test the teaching aptitude of the instructor.

Motivation level of the instructor determines his level of proactive effort in ensuring effective learning. This depends upon the career goals of the instructor, his basic personality and behavioral traits. It is important to ensure that a sound synchrony exists between career objectives and opportunity and progression, the teaching profession provides.

Learner Centric Parameters

Learner centric factors determine the learner’s ability to grasp the target knowledge set in isolation as well as in the context of related concepts. This includes:

  • Level of the pre-requisite knowledge and skills
  • Level of inherent aptitude for the specific knowledge set
  • Level of inquisitiveness
  • Ability to process, analyze and link new information with what already possessed

Together, these factors determine the learning speed.

Several behavioral characteristics of the learner also impact the learning outcome. The ability to concentrate and stay focused, the ability to work in a sustained manner towards a target outcome are major behavioral parameters constituting the “learning personality” of the learner which greatly impacts the learning achieved.

An important distinction between instructor centric and learner centric parameters is that while instructors can be subjected to a selection process to ensure the right ingredients, there can be no such selection process for learners. Anybody with an intent to learn qualifies as a learner and hence, the set of learner comes with an extremely wide spectrum of learner characteristics.

Thus on one hand, we have students with fast learning speeds and extremely conducive learning personalities (“Bright students”) and on the other, we have students with below average learning speeds and obstructive learning personalities.

It is important to note here that there should absolutely be no value judgement attached to the varying levels of learning characteristics of the students. It is absolutely nobody’s case that bright students have more right to learn than the relatively slower ones.

Thus, it becomes imperative for the learning transaction to cater to and compensate for the differences in the individual learning characteristics of students.

Transaction Centric Parameters.

This is the third important set related to the effectiveness of the teacher-taught interaction.

Transaction effectiveness is primarily determined by the ability of the learning process to:

a) cater to and compensate for the wide variation in students’ learning characteristics,
b) facilitate continuous evaluation and feedback from teacher to students,
c) generate positive and negative reactions in response to the positive and negative learning achievements, and,
d) facilitate free communication from student to the teacher regarding query resolution and intimation of any learning help required.

Learning outcome of any learning oriented transaction depends upon the right synergy between the three major kinds of factors impacting the learning process

Traditional Classroom & Online 1-1: Competitors or Collaborators

Traditional classroom setting where a single instructor communicates with a group of students of the roughly the same age, knowledge and skill level has been by far the most popular mechanism of organized instruction. This is in no small measure due to resource effectiveness inherent in the approach.

However, since the learning characteristics of students in a seemingly coherent group vary significantly and classroom instruction inherently being a group learning activity it settles down to cater to the most populous sub-section within a group of students. This means a classroom instruction fundamentally caters to the median of students with learning characteristics lying at the center of the curve. In other words, it catres to the learning speed of an average student thereby leaving the students with learning characteristics at either extremes, stranded.

Thus, while the slow learner may feel confused and puzzled, the fast learner becomes frustrated because teaching is at the speed of an average learner. This has been the most significant drawback of otherwise cost effective and relatively effective classroom instruction.

Personalized online tutoring helps remove this weakness out of the classroom setting by providing supplemental learning at the individual learner’s speed. Thus the slow learner has an option to go slow, imbibing everything at his pace, the fast learner can quickly cover topics and move on thus satisfying and igniting his heightened interest level.

Done in tandem with classroom instruction, proper one-on-on online instruction creates the ideal learning setting for each individual student.

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Planning for growth

Time for your typical consulting assignment kind of analysis - all the data captured throughout the whole of last year pertaining to every activity that lends itself to be captured in numbers being put on the table and thought about in every conceivable way. Plans for next year including growth financing, marketing, recruitment, product launches everything being put in place.

They say you already know all that there is to know. It’s amazing how almost every answer you seek is already there with you - some of them may be quite evident while some may be hidden and disguised in the layers of numbers and spreadsheets and charts that capture the story you have been.

Last year has been one of frantic activity and essentially, validating a lot of our practices, processes and beliefs in the market. The almost fanatic focus on customer satisfaction has served us very well resulting in zero dropout - Our first customer and everyone who enrolled since then has been associated with us. It is a testimony as well as our biggest asset. It delights us as well as alerts us to be extra cautious while scaling up to preserve the customer orientation even as the numbers increase.

Rigorous recruitment process has really helped, being there for the teachers has really helped, liberal compensation policy has really helped and above all, our passion for what we do has really helped. From the content team to web team to teachers to accountants to marketing - the sincerity of effort borne out of passion to make a mark has been a constant thread throughout and this has been our most powerful propeller.

The second year begins with new challenges. Growth is happening, we need to manage it and expedite it. Robust systems and structures need to be put in place to handle the demands of increasing scale. Systems need to be up and running to make activities less individual dependent and more scalable. New opportunities for greater growth need to be generated and exploited and the pursuit of defensible differentiation needs to be taken up in right earnest.

Opportunities, challenges, excitement - that’s what the second year of an entrepreneurial company entails.

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Inefficient capitalism and customer service

Survival of the fittest is a macho term laced with a certain romanticism. Capitalism, in its pure form, is supposed to be a perfect example of a system embodying Darwinism at its core. If you are not proactive at reading the market, too hung up to adapt to changes, too inefficient to beat the economic efficiency curve or too exalted to serve the customer, you ought to be finished, eaten up alive and go belly up.

Then why do we see so much economic inefficiency all around. Why can the big corporations continuously afford to ignore, annoy and even infuriate the customer or why can a small business keep on sustaining extremely unprofessional levels of services. If the customer is really so important then why does he have to listen to weird music for 20 minutes before being hung upon when he calls “customer care”. Why can the phone company keep on putting new, weird and  un-agreed  to charges on your bill and still proclaim “happy to help”, why can the banks keep on applying charges for services as inane as getting an account statement or knowing your account balance, why can the cooking gas company afford to ignore your calls for three days and deliver the gas on fifth while proudly proclaiming they deliver within 24 hours.

A lot of these answers can be found in theoretical economics. You can say cell phone service providers in India are an oligopoly where none is different from the other in terms of service levels, switching costs are high because all of a sudden you don’t want your cell number to change after having it for 7 years and the service is an essential - you can’t go without a cell phone.

However, let’s try to examine the question as to what kind of a task master capitalism is - after all, it is supposed to be the best system known to man to support enterprise, innovation and efficiency and it is as close as a man made system comes to classic Darwinism.

The fundamental assumption of capitalism is that people want to grow, expand and earn more money. They also want to conserve money by paying less if they can for an equal product or service. Statistically, out of multitudes of people, some do aspire high and sustain capitalistic growth.

Now consider a situation where no body aspires for greater growth. No aspirations so the incentive to be innovative, market oriented and efficient becomes irrelevant. The scenario of course seems highly unlikely  because struggle for growth is almost as fundamental, if not just a variant of struggle for life. However, look closely and it is not that unlikely.

No further aspirations means one is satisfied with what one has got and this may happen with a small business as well as a large corporation with equal probability.  Complacency is  not an  endangered species in corporate sector. Moreover, it gets manifested in various forms - it could be an unwillingness to innovate or to go the extra mile for the customer. It can also be manifested in various “not so above board” practices we see all around us (I do not see what other name could you give to various services being included in your cell phone plan without you even knowing it and you being charged). The point is, companies start taking the customers for granted when they think they can afford to do that.

What’s the answer? Well, capitalism can induce only so much efficiency. For the rest, may be a more balanced customer-provider power equation would prove effective. Point is, how do you restore balance to the skewed power equation between a million dollar corporation and individual customers each of whom pays may be a hundred dollars every month for example.

The solution seems to be more and more aware customers. Give feedback to the company fast and strong. Also, share your experiences with others. That’s the only ammunition a customer has, and that’s what can shake the companies off their slumber - the customer can bite too.

The built in mechanisms in capitalism fall flat when somebody is ok with you taking your business elsewhere. But if you includes not just you but hundred others like you, that bite can hurt.

The current problem is, so few of us bite and that too, far too little.

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In the thick of action

A quick update on the company front - with the new content development initiatives proceeding in full swing, its intense action time here in the office.

The sudden unannounced rains in Delhi have, in their own way, made lives a little easier for all of us. Cool breeze has subdued the dust and the showers, though brief, have brought the mercury down.

The IPL extravaganza has started leaving me confounded. In the initial phase of the tournament, I did try to follow as much as I could on the match updates and scores - but as the tournament is progressing, its becoming difficult to keep track of who all are bowling and who is hitting whom. It’s an interesting format and it will be interesting to note how it all performs as a business proposition. The value exists though it will be a tightrope for team owners, cricket establishment and corporates to balance revenue realization vs an overdose of fours and sixes.
Eh, looks like it’s time for a nice drive out in the rain.

So long, till the next update.

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